[{"index":0,"sender":"bot","message":"\n                    Hi,osano! I understand you\u2019d like to report a claim. I\u2019ll be happy to help with that.!\n                ","timestamp":"2024-09-12T03:16:29.040Z"},{"index":0,"sender":"bot","message":"\n                    Make sure to finish your conversation before clicking 'Done.' Clicking 'Done' will finalize and submit your claim.\n                ","timestamp":"2024-09-12T03:16:29.040Z"},{"index":1,"sender":"bot","message":"\n                First, can you confirm which policy you\u2019re claiming under?                ","timestamp":"2024-09-12T03:16:29.040Z"},{"index":2.5,"sender":"user","message":"I want to claim Golfers","timestamp":"2024-09-12T03:16:29.040Z"},{"index":2,"sender":"bot","message":"You mean you want to make a claim for `Loss\/Damage to Golf Equipment`. That's our first type of claim. Here's what we need from you:\n\nWhat finally happened to your Golfers? & Please Try to Give the Full Story\n\n(If you're having trouble describing what happened, don't worry, we'll get through this together!)","timestamp":"2024-09-12T03:16:29.040Z"}]